Refund Policy

We want customers to be satisfied with purchases made from People Loving People Online Bookstore. This policy explains our general approach to cancellations, returns, replacements, and refunds, subject to applicable law.

Physical Books and Products

Requests concerning eligible physical products should generally be submitted within 14 days of delivery.

To request a return or refund, contact peoplelovingpeoplestore@gmail.com and provide:
• Your full name
• Order number
• Product purchased
• Reason for the request
• Photographs where the product arrived damaged, defective, or incorrect

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us promptly.

After reviewing the circumstances, we may provide an appropriate remedy, which may include:
• Replacement
• Store credit
• Refund

The appropriate remedy will depend on the circumstances and applicable law.

Change-of-Mind Returns

Where accepted, products returned because of a change of mind should generally be:
• Unused
• Unmarked
• Undamaged
• In resalable condition
• Returned with any original packaging where applicable

Unless required otherwise by law or agreed by us, return shipping costs for change-of-mind returns are normally the customer's responsibility.

Original shipping charges may be non-refundable where the original order was correctly fulfilled.

Digital Products

Because digital products can ordinarily be accessed or downloaded immediately, completed digital purchases are generally non-refundable after access or download has been provided, except where required by applicable law or where the digital product is defective, inaccessible due to an issue attributable to us, or materially different from its description.

Order Cancellations

If you wish to cancel a physical-product order, contact us as soon as possible.
If fulfillment or shipment has not begun, we will make reasonable efforts to cancel the order. Once an order has entered fulfillment or has been shipped, normal return procedures may apply.

Refund Processing

Approved refunds will generally be returned through the original payment method where possible.

After we authorize a refund, additional processing time may be required by the customer's bank, card issuer, or payment processor before the funds appear in the customer's account.

Non-Returnable Items

Subject to applicable law, certain items may not qualify for change-of-mind returns, including:
• Downloaded or accessed digital products
• Personalized or customized products
• Items damaged through customer misuse
• Items returned in materially different condition from when supplied

This does not remove any rights a customer may have concerning defective, damaged, incorrectly supplied, or misdescribed products.

For refund, return, cancellation, or replacement requests:
People Loving People Online Bookstore
Email: peoplelovingpeoplestore@gmail.com